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Ainsi, il ne faut plus seulement que le produit soit bon, mais aussi que la perception qu’en a le client soit excellente. Cette dimension affective (l’accueil, les explications, la valorisation, l’esprit de communauté…) est essentielle pour que l’expérience du client soit parfaitement positive. Un client pleinement satisfait partagera son ressenti sur les réseaux sociaux et autres sites internet, et influencera positivement la notoriété et la popularité de ladite activité.

Since the opening of the first entertainment indoor destinations, consumer expectations have been modified by reduction of working hours, access to the information thanks to the Internet and a multiple and plurial offer with loads of activities. Indoor playgrounds, lasergame, bowling, cinema, karting, indoor soccer, trampoline parks, roller skates, climbing walls, escape games, virtual reality, ax throwing… Consumers requests are various and their demands are more and more important.
So, not only the product needs to be good but it also needs to be perceived as excellent by the client. This affective aspect (a warm welcome, explanations, valorization, team spirit…) is essential for the customer experience to be positive. A fully satisfied client will share his feelings on social media and other websites, and will positively influence the fame and popularity of that activity.
That’s why, we focus on the effects it can have on each user. The choice of the activity, integrating it in a building, its visibility, player datas, the training of supervisors and/or the team, flow management are areas where we put all our experience and know-how.
And to better help with your project, training modules suggested by Play In are open for any owner and team member that would like to make their customer get the best experience ever.
Wining each client’s smile is our ultimate goal, contact us to know more about our solutions.