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After-sales service and spare parts for indoor parks

Play In Business supports you over the long term. From express shipping of original parts to the “revamping” of your games, our team is by your side to extend the lifespan of your equipment.

Illustration d'outils lumineux symbolisant le service après-vente (SAV) et la maintenance rigoureuse de vos parcs de loisirs par Play In Business.
Un technicien expert en tenue de sécurité effectue une inspection méthodique d'une structure de jeu indoor avec une tablette. Play In Business assure une maintenance rigoureuse pour la sécurisation de vos utilisateurs.

A leisure park experiences intense use. Every day, hundreds of children run and jump on your installations. To guarantee their safety and ensure your equipment lasts, structural inspections and the regular replacement of wear parts are essential steps in your management.

Play In Business continues to support and advise you long after opening. If you need a replacement part, technical advice, or wish to make a warranty claim, our after-sales service takes over immediately. Between our catalog of original spare parts and our network of partners for your inspections, we ensure that your complex always remains operational and 100% compliant.

Vue d'un entrepôt organisé avec de hauts rayonnages. Au premier plan, des palettes avec des mousses, filets et pièces détachées, symbolisant notre stock européen disponible pour une expédition rapide.

Responsive after-sales support to assist you in daily management

The more visitors in your park, the more equipment will wear. Equipment maintenance is a normal part of running a leisure park. In the early years, there are few repairs to perform. But you need to react quickly as soon as significant wear is noticed, so a small failure doesn’t become a major problem.

Safety nets loosen over time, protective foam wears out, a few fastening clips break… most maintenance operations are straightforward for your on-site team to handle. After installation, our team leader will show and explain to you or your technical manager how to use the equipment and how to perform the necessary checks and maintenance. A stock of spare parts is left on-site for basic maintenance.

When this stock runs low, Play In Business provides solutions. We keep most wear-and-tear parts in our European warehouse: springs, netting, fastening clips, foam tubes, punching bags… As soon as you notify us of a need, we ship certified original parts to you. The goal is for your own team to be able to complete the replacement and get the equipment back in service in extremely short timeframes.

If the issue is more significant, we can dispatch a partner maintenance team to assist.

A network of certified partners for your maintenance

Managing an establishment open to the public is a daily responsibility. European standards (EN 1176 and ISO 23659) require you, as the person responsible for upkeep and maintenance, to monitor and verify your installations very regularly to guarantee the safety of your visitors.

The standards define 3 types of inspections:

  • a routine visual inspection, generally daily or before each opening,
  • an equipment integrity inspection, often monthly, more detailed than the visual inspection,
  • and the comprehensive annual inspection, carried out by a competent inspector.

The first two inspections can be performed by park employees with a small amount of technical training and a lot of logic.

Regarding the comprehensive inspection, even if you have the technical skills to perform it yourself, we advise you to entrust these in-depth technical checks to our network of trusted partners. We put you directly in touch with these independent and highly qualified technicians. They visit your complex to examine everything in detail: inspection of metal structures, the condition of foam and vinyl, tension of trampoline mats, the state of wear parts… On our side, we take over to provide you with the necessary spare parts in record time if needed. A true team effort so that you can open your park with peace of mind!

Modernization: give your games a fresh look

After several years of operation, even with perfect maintenance, a park eventually becomes a bit visually outdated. Sometimes, it is simply your regular customers who want something new. The good news is that there is no need to tear everything down to reinvent yourself!

The principle is clever and economical: we keep the base structure but replace or add a few elements: we place an interactive screen in the ball pit, electronic targets for dodgeball or the soccer field, manipulative panels in the “baby” zone, we replace balls with building blocks, we change the classic slide for an LED slide, we add new punching bags…

New structures can also be tucked into a few square meters or replace an inflatable structure. For example, the Super Runio is a standalone attraction that can be added to any park.

We can also work on the decoration to switch, for example, from a “jungle” theme to a “dinosaur” theme, or create a new style like “space,” “treehouse,” “futuristic city,” “western”… This is the ideal solution to boost your park’s sales without making a large investment.

How does our post-opening follow-up work?

Here are the 4 commitments of our After-Sales Service to facilitate your daily life as a manager.

Original Parts

Preserve the compliance and safety of your games.

We provide you exclusively with certified spare parts (fire-rated foams, calibrated springs, compliant mats) to guarantee the maintenance of your initial certification.

After-Sales Processing

Express handling of your warranties.

A manufacturing defect under warranty? Our after-sales team quickly analyzes your request based on your photos to launch the production or shipping of the replacement part.

Visual Diagnosis

Remote expertise from our technicians.

Unsure about the condition of a net or a spring? Send us a photo. Our technical team analyzes the situation remotely and tells you exactly which part to order to secure your game quickly.

Modernization

Renew the attractiveness of your complex.

The leisure market evolves quickly. We stay in touch to offer you the purchase of new modules (light-up tiles, ValoJump) in order to continue surprising your visitors year after year.

Learn more

Do you need parts for an existing park?

Have you just taken over a leisure complex or is your former supplier no longer responding? Do not stay stuck with torn nets or worn-out foams. Subject to studying your current structures, we can certainly provide you with generic spare parts (clamps, springs, protections) or design custom covers to restore your equipment to operating condition.

Request a quote for parts
Photo d'un jeu à intégrer dans une aire de jeux. Elle présente notamment un toboggan
Our latest achievements

Coco City St Avold

Located within the large Coco Park complex in Saint-Avold, the Coco City area offers a unique play experience, entirely dedicated to role-play games. A true small-scale city for children, this space allows them to unleash their imagination by recreating the adult world in a 100% safe environment.

For this specific project, Play In Business designed and manufactured a custom themed village, including:

  • Scripted occupation modules: Creation of small infrastructures representing everyday life locations (mini-supermarket, fire station, garage, hospital, etc.) for ultra-realistic role-playing games.

  • Immersive settings: Meticulous work on theming, colors, and visual details of each cabin to stimulate awareness and interactivity.

  • Adapted and secure design: Soft and robust materials designed for intensive use by young children, ensuring optimal safety during play sessions.

The creation of this “Role Play Village” perfectly illustrates the versatility of our design office, capable of creating educational and interactive environments that enhance the overall offering of a leisure park!

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Entrée principale de la mini-ville immersive Coco City à Saint-Avold, un espace de jeux d'imitation sur mesure avec enseigne lumineuse conçu par Play In Business.

Chibitopia – Lingolsheim

Chibitopia: The perfect blend of an immersive mini role-play town and a giant play area

Located in Lingolsheim, near Strasbourg, Chibitopia is revolutionizing indoor leisure across 1,000 m². Play In Business designed a unique hybrid space: a miniature town dedicated to role-play, paired with an 8-metre-high tubular play structure.

An innovative concept focused on role-play

Chibitopia is not an ordinary play park. Here, the focus is on role-play and playful learning for children aged 0 to 10. We designed a real child-sized town featuring 6 full-scale immersive settings (hospital, garage, restaurant, supermarket, construction site, etc.). In these ultra-detailed spaces, children invent their own lives, and parents are invited to take an active part by playing customers or patients.

The Fire Station: A 3-level structure

To let off steam after role-play, the park’s central attraction is a gigantic tubular structure themed around a Fire Station. Play In Business made the most of the building’s volume by installing a 3-level module rising to 8 metres high. Slides, obstacle mazes and a huge ball pit allow children to assess risks and have fun in complete safety.

Exclusive areas: Snoezelen Room and The Bank

The customer experience is refined down to the smallest details. For toddlers, in addition to the classic motor-skills area, we created a dedicated “Snoezelen” room (Zen room) with soft lighting and varied textures for sensory development. For birthdays, the theming is total: the birthday child becomes the hero by entering “The Bank” vault room to discover a surprise adventure.

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rôle play pour les enfants. Il s'agit d'une mini ville indoor réaliste pour enfants

Airjump METZ

Discover Airjump Metz, a spectacular indoor leisure venue designed, manufactured, and installed by Play In Business. For this ambitious project, our design office optimized every square meter of the building to create an ultra-attractive, highly secure jumping area. This complex includes the best activities on the market to ensure maximum attendance: main jumping arena (Main Court), Dodgeball zones, foam pits, and sports courses. A turnkey project, combining custom design, strict compliance with ERP standards, and optimal profitability for our client.

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Zone de jeu lumineuse sur toiles de saut au Trampoline Park Airjump Metz

Espark Ancenis

Play In Business is proud to have participated in the development of the impressive Espark 23 indoor leisure complex, located in Ancenis-Saint-Géréon. A true entertainment destination for the whole family, this center brings together a multitude of activities for all ages.

We put our expertise at the service of this ambitious project by designing and installing two major spaces:

– A dynamic Trampoline Park: A vast jumping area (Main Court) incorporating sports and recreational modules, perfectly suited for free jump, “Jump Party” events, and physical courses.

– A secure Kids Park: A large custom tubular play area (obstacle courses, slides, ball pits) designed for the development and entertainment of younger children.

A development that perfectly illustrates our ability to equip large multi-leisure complexes with robust, aesthetic, and 100% secure structures!

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Plaine de jeux indoor sur-mesure sur le thème urbain avec grand toboggan lumineux multi-pistes, conçue et installée par Play In Business pour le complexe Espark 23 à Ancenis.

Fun Space Sens

Heading to Yonne to discover the incredible Fun Space complex in Sens! This vast indoor multi-activity leisure park was designed and installed by Play In Business. Our clients’ objective was clear: to create a true temple of family entertainment, capable of appealing to all age groups within a single space, from toddlers to teenagers and adults seeking thrills.

To meet this challenge, our design office created several distinct areas to optimize the building’s immense floor space. We installed a large, custom-made tubular playground for children, featuring multiple courses and slides. For the more athletic, the park includes a superb Trampoline Park arena, a challenging Ninja course to test agility, and a fun climbing area (Fun Climb). A comprehensive, custom-made project, perfect for offering a variety of activities and attracting a very wide audience!

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Zone de Trampoline Park au design noir et rose avec grand bac à mousse, poutre de combat (battle beam) et parcours Ninja, aménagée par Play In Business pour le complexe Fun Space à Sens.

Tortuga Island Lille

All aboard! Located in the heart of the famous B’Twin Village in Lille, Tortuga Island is a monumental 2,000 m² indoor leisure park that perfectly illustrates Play In Business’s comprehensive expertise. Designed to inspire children aged 0 to 12, this complex is a masterclass in theming: all the sets and structures immerse visitors in the fascinating world of piracy and treasure hunts.

To maximize this vast space, our design office thought big. The central tubular structure, immense and multicolored, is packed with activities: giant slides, suspended rope bridges, trampolines and vast ball pits. The centerpiece of this project remains the spectacular “Volcano” to climb, a custom premium module that offers an exciting physical challenge to budding adventurers. Combining absolute safety, total immersion and XXL capacity, Tortuga Island is a true gem of family entertainment in Hauts-de-France!

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Structure de jeux indoor géante sur le thème des pirates avec bateau et grand toboggan spiralé, conçue sur mesure par Play In Business pour le parc L'Île de Tortuga à Lille.
Blog

ADVICE AND NEWS FROM THE INDOOR LEISURE INDUSTRY

success story cover
About us Success stories and testimonials

Play In Business: Our success story, a leisure park creator like no other

Dive into our world with an exclusive interview with Bertrand Coulomb, the founder of Play In Business.

For over 30 years, Bertrand Coulomb has been working in the leisure industry. Since his beginnings at Big Bang Schtroumpf park (now Walygator Grand Est), he has remained in the amusement park sector, becoming a major player in the construction of leisure complexes through his company Play In Business. With one guiding principle: the constant pursuit of excellence.

Discover this interview here:

  • Can you tell us the story of Play In Business?

Bertrand Coulomb: Play In Business was founded in 2013 in Luxembourg, a country located in the heart of Western Europe, with excellent connections between capital cities. This company is the culmination of many years as a partner to European manufacturers. After collaborating with the largest manufacturers, installing hundreds of equipment pieces, regularly discussing with operators, and participating in the development of safety standards, I wanted to propose new ideas, greater theme and provide more efficient service to our clients.

We established partnerships with suppliers selected for the quality of their products, their service, their innovation, and their originality. We thus became manufacturers of our own play equipment.

  • What were the key stages in the growth and success over the years?

Bertrand Coulomb: One of the crucial stages was to stop being resellers and become manufacturers of play areas, enabling us to respond more effectively to our clients. We finally design the play equipment we want, with high-quality materials and advanced theming.

Then the evolution toward multi-activity allowed Play In Business to offer equipment beyond play areas, such as the trampoline parks that we also manufacture.

Aminata Ndao played a crucial role in this development. Coming from the French subsidiary Ludo et Cie, she was an enormous boost for Play In Business thanks to her responsiveness and extraordinary work capacity. She became the partner I had been waiting for.

  • What elements have contributed to making Play In Business a leader in the construction of indoor play areas and trampoline parks?

Bertrand Coulomb: I think our clients first appreciate the relationship we create with them. We share our experiences, listen to their expectations, spend time finding the perfectly adapted solution for the project, visit parks we have built together, and draw detailed 3D designs of the project to ensure perfect understanding.

Then, the quality-price ratio of our trampoline parks and our indoor play areas completes the convincing of our clients.

Of course, having operated a park for several years and participated in the development of safety standards also reinforces our credibility, and we maintain contact with our clients after their opening.

  • Could you share an example of an iconic project that has marked the history of Play In Business?

Bertrand Coulomb: Cosmic Jump is a striking example. It was our first large trampoline park (1,200 m2 of play equipment), installed in early 2018, with significant technical constraints and many activities such as dodge ball, half pipe, foam pit, and ninja course. The park was a success, and we then installed one of the largest modular play structures in France in the adjacent building for the same client!

  • Can you tell us about the innovations or new trends that Play In Business has introduced this year in its indoor play areas and trampoline parks?

Bertrand Coulomb: The arrival of the ISO EN23659 standard this year shook up the trampoline park industry somewhat, but it accelerated the professionalization of the sector. We place great importance on compliance with European standards, and we support operators to ensure optimal safety for jumper visitors and their own peace of mind.

Interactive games have also taken a prominent place at the expense of the free jump zone. Interactivity has truly become a must-have in trampoline parks, and Play In Business integrates several games into each project, such as Cardio Wall, Valo Jump, Freedom Gaming… Modular play structures are not left behind with interactive screens or the Talking Bag!

  • What are the upcoming projects for Play In Business for next year?

Bertrand Coulomb: We have developed a new range of pretend play equipment. With these games making a strong comeback in playgrounds, we couldn’t pass up the opportunity. In addition to our initial range of small play structures covering 2–3 m², we now offer role-play areas spanning 20–30 m² with plenty of interactive features. The first park to feature this range was Chibiotopia near Strasbourg, which has proved a huge success, and the brand is now expanding under licence.

We’ll be attending IAAPA in London in September 2026 – the attractions industry’s largest trade fair – to showcase this new range. This time, it’ll be the visitors who get to play like children!

As for our upcoming installations for 2027, our schedule is already packed. Stay tuned—we will discuss them soon.

  • In summary, how would you describe the results of the current year for Play In Business in terms of success, achievements, and future prospects?

Bertrand Coulomb: Despite challenges related to client financing, I consider that we have had an excellent year. Our clients are satisfied, the image of Play In Business is very strong, and our quality-price ratio remains excellent. We thank our clients for their trust and collaboration, and we remain available for future projects and park upgrades.

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Indoor playground Marketing et communication

Indoor Play Center and Social Media: Boost Your Visibility

Indoor Play Center and Social Media

 

Do you own an indoor play center and want to increase your visibility?

Did you know that every day, 45 million French people spend an average of over 2 hours online, including on social media?

That’s right, social media is no longer just platforms—they’ve become essential in our lives.

And also for your indoor play center!

In our digital age, they’ve become essential communication channels that connect businesses to their customers. They also help increase visibility.

For indoor play centers, Facebook, LinkedIn, and Instagram aren’t just apps—they’re unique opportunities to strengthen your online presence and achieve significant return on investment.

Discover here why social media plays an important role:

Brand Visibility and Awareness

Did you know that social media represents the virtual storefront of your indoor play center?

Imagine your social media as your indoor play center’s storefront: accessible to everyone with a simple internet connection.

Being active with engaging content means creating visibility for your indoor play center.

By sharing relevant content, you earn the trust of your prospects and turn them into loyal customers.

Better Understanding of Your Community

Take the time to analyze your community’s comments and messages!

Yes, messages and comments are golden nuggets.

They allow you to directly understand your target audience’s needs and adapt your offering based on their demand—it’s an invaluable tool.

Social media is THE direct bridge between you and your community.

Moreover, this interactivity strengthens the bond between your customers and your indoor play center because you’re INVESTED and you show your COMMITMENT to THEIR opinion, which is very important!

Marketing and Promotion

Goodbye traditional advertising… hello social media!

Accessible and effective, they allow you to precisely reach your target audience.

With precise targeting (if you know your audience well, of course), return on investment is guaranteed, turning visitors into real customers!

On top of that, announcing your events can always attract more people to your indoor play center.

Competitor Monitoring and Market Analysis

Just “follow” them as we say now and… stalk 😉

Look at what works and what doesn’t on your competitors’ social media: number of likes, number of comments, number of followers… Social media gives you direct insight into their strategy.

This analysis allows you to stand out, because in a constantly evolving world, adaptability is: THE KEY.

Then, adapt your strategy accordingly.

 

In summary: social media is your best friend for your indoor play center!

They create connections, sure, but can generate tremendous visibility if you know how to use them correctly!

Social media is the must-have of modern communication, even at . Don’t wait—it’s time to ride this wave toward success and growth.

normes iso
Safety and standards Trampoline park

Les normes ont-elles un intérêt ?

Les normes ont-elles vraiment un intérêt ?

Les normes ont mauvaise presse : dans l’agriculture, l’industrie, le commerce, les syndicats se plaignent des règles trop exigeantes, trop nombreuses et parfois contradictoires. Même le gouvernement français déplore la complexité de la réglementation : « trop de normes tue la croissance » a déclaré le Ministre de l’Economie français Bruno Le Maire en avril 2024. Une simplication est en marche…

Les mêmes remarques sont valables dans les autres pays européens et au Royaume Uni, qui déjà en 2010 supprimait deux normes pour en créer une nouvelle en instaurant le « one in, two out », et même « one in, three out » en 2015. 

Les normes: néfastes ou bénéfiques pour le business?

Alors les normes sont-elles néfastes pour le business ? Bien au contraire !

Dans le cadre des activités de loisirs, elles ont permis de faire chuter le nombre d’accidents graves, de sécuriser les équipements, d’organiser la supervision, la gestion de flux, les contrôles et la maintenance, de limiter les risques pour les joueurs aussi bien que pour les exploitants. 

La France a été précurseur dans la réglementation pour les aires de jeux collectives avec la première norme arrivant en 1988 (norme S54-201), puis avec un décret en 1994 (n°94-699 du 10 août 1994). Les exploitants ayant l’obligation de se mettre en conformité avec des normes, le nombre d’accidents graves a fortement baissé et les décès dus aux équipements a disparu.

A l’arrivée des parcs de trampolines en Europe au début des années 2010, il n’existait aucune réglementation. La norme des trampolines sportifs n’était pas applicable, comme celles des aires de jeux. Il n’existait en France que l’obligation générale de sécurité : « Les produits et les services doivent présenter, dans des conditions normales d’utilisation ou dans d’autres conditions raisonnablement prévisibles par le professionnel, la sécurité à laquelle on peut légitimement s’attendre et ne pas porter atteinte à la santé des personnes ». Mais comment savoir quoi faire dans une activité nouvelle et comment prouver qu’on présente une « sécurité légitime » ? 

Conséquences de l’absence de normes

C’est ainsi que l’on a vu des parcs de trampolines ouvrir avec des trampolines de performance sans aucune surveillance, et un nombre d’accidents augmenter parallèlement aux nombre de nouveaux parcs ouverts. Un parc dans l’Est de la France détenait le record d’accidents graves (nécessitant l’arrivée des pompiers) : peu de personnel, aucune supervision, les enfants laissés seuls sur les trampolines… Les pompiers effectuaient plus de 18 interventions par semaine en moyenne ! La DDPP (Direction Départementales de la Protection des Populations) n’avait aucun moyen de fermer ce parc car il n’existait pas de base légale. Après quelques mois d’exploitation, la majorité des familles de la région avaient eu son propre enfant ou celui d’un proche qui avait été blessé pendant une séance dans le parc de trampolines. Le marché était sinistré. 

Résultat, le nouveau parc de trampolines qui s’est ouvert dans la même agglomération quelques mois plus tard, avec une véritable supervision et une politique sécuritaire adaptée, a mis plusieurs années à convaincre les familles de venir dans son parc et à équilibrer ses comptes.

Ainsi, l’arrivée des normes expérimentales françaises dans un premier temps (XP S52-370), puis européennes ensuite (ISO EN 23659) a permis de réguler l’activité et de faire baisser drastiquement le nombre d’accidents. Le marché se développe ainsi normalement, et la DDPP a désormais les moyens de contrôler les parcs, et éventuellement de faire fermer les exploitations dangereuses qui nuisent autant aux joueurs qu’au secteur toute entier.  

Donc oui, les normes sont essentielles pour réguler une activité. Elles sont nécessaires d’une part pour déterminer le niveau de sécurité minimale ou optimale nécessaire pour assurer la sécurité des utilisateurs. Elles permettent à l’exploitant de choisir les activités en fonction des risques encourus et des obligations qui en découlent. Par exemple, les parcours acrobatiques en hauteur avec une ligne de vie continue nécessitent moins de personnel d’exploitation, les joueurs étant toujours attachés. 

Les normes permettent également de mettre en conformité les équipements, de rehausser leur niveau de sécurité,  de protéger les utilisateurs mais également les exploitants en cas d’accident. En effet, l’exploitant ayant des équipements conformes aux normes pourra démontrer qu’il a mis en place « la sécurité à laquelle on peut légitimement s’attendre » et pourra dégager sa responsabilité. 

Conseils pour les exploitants

Nous ne pouvons que fortement conseiller à tous les porteurs de projets et tous les exploitants de parcs de loisirs de suivre de près la réglementation et de se conformer le plus possible aux normes en vigueur. 

En tant qu’expert intervenant dans différents comités de normalisation, Play In Business vous conseille sur le choix des équipements, les exigences de sécurité, les obligations de supervision, l’entretien et la maintenance à prévoir… afin que vous puissiez faire le choix le mieux adapté à votre exploitation. 

Frequently asked questions about after-sales service and spare parts

There is no fixed rule; it all depends on your park’s attendance. It is during your daily or monthly inspections, or during the annual audit carried out by our external partners, that worn parts must be identified. As soon as foam crumbles or a spring is too loose, a replacement is necessary. After installation, we always leave a stock of spare parts to perform basic maintenance. If you are missing an item, simply contact our after-sales service to obtain it as soon as possible.

Since our stock of common wear parts (standard foams, clamps, springs) is based in Europe, shipping times are generally very short (a few business days). If it is a custom-made part (such as a jump mat with your logo), production will take a little more time, but it will be sent via express shipping. You will always be informed of the lead times.

Yes, absolutely! After installation, the team leader explains and demonstrates how to perform standard maintenance. Changing a trampoline spring or installing a new standard safety net are simple operations that your staff can perform in-house with minimal tools, using the original parts we provide. For more complicated technical operations, we send the assembly plans and explain the procedures.

The procedure is very simple. You log in and create a ticket on your after-sales account (each client has their own account), then send photos of the area or part concerned with a brief explanation of the problem. If the manufacturing defect is confirmed and it is not a case of normal wear and tear or an act of vandalism, we immediately launch the manufacturing or shipping of the replacement part. Our technical team will keep you updated immediately on the measures taken and, if necessary, will schedule an appointment with you to send a technical team.